Mission Statement

The Santa Clara County 9-1-1 Communications Department exists to protect lives, property and the environment by providing the vital connection between the community and emergency responders.
Core Values - P.R.I.D.E

• People
  Through a just culture of shared accountability and ownership where employees are empowered to make the moment.
• Responsi​bility
  Through dedication, quality of service, and fiscal integrity become an industry ​leader in 9-1-1 communications.
• Integrity
  How we do business is as important as the business we do.
• Diversity
  We embrace our employees experience and talents to better serve the community.
• Excellence
  The confident pursuit of the highest quality of service through innovation and creativity.

Vision Statement

To be a model in public safety communications by maintaining the highest level of public confidence while providing service in a manner that fosters excellence, integrity, responsibility, and diversity to remain a trusted and valued member of the Santa Clara County community.​​