Mission Statement

The Santa Clara County 9-1-1 Communications Department exists to protect lives, property and the environment by providing the vital connection between the community and emergency responders.
Core Values - P.R.I.D.E

  • People
    Through a just culture of shared accountability and ownership where employees are empowered to make the moment.
  • Responsi​bility
    Through dedication, quality of service, and fiscal integrity become an industry ​leader in 9-1-1 communications.
  • Integrity
    How we do business is as important as the business we do.
  • Diversity
    We embrace our employees experience and talents to better serve the community.
  • Excellence
    The confident pursuit of the highest quality of service through innovation and creativity.

Vision Statement

To be a model in public safety communications by maintaining the highest level of public confidence while providing service in a manner that fosters excellence, integrity, responsibility, and diversity to remain a trusted and valued member of the Santa Clara County community.​​

Contact Us

2700 Carol Drive
San Jose, CA 95125
​Phone: (408) 977-3200​​​​​​

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