MISSION

The Santa Clara County 9-1-1 Communications Department exists to protect lives, property and the environment by providing the vital connection between the community and emergency responders.
 

CORE VALUES - P.R.I.D.E

PEOPLE
Through a just culture of shared accountability and ownership where employees are empowered to make the moment.

RESPONSIBILITY
Through dedication, quality of service, and fiscal integrity become an industry ​leader in 9-1-1 communications.

INTEGRITY
How we do business is as important as the business we do.

DIVERSITY
We embrace our employees experience and talents to better serve the community.

EXCELLENCE
The confident pursuit of the highest quality of service through innovation and creativity.

 

VISION

To be a model in public safety communications by maintaining the highest level of public confidence while providing service in a manner that fosters excellence, integrity, responsibility, and diversity to remain a trusted and valued member of the Santa Clara County community.​​